We help you to improve your communication strategy. You’ll know how to face various situations, and you’ll be able to enhance the experience of your customers and users.
Strategic, conscious and realistic communication
To communicate efficiently you need to be aware of many aspects. We help you to detect and analyse the key factors that condition your communication:
- Who you’re talking to: We’ll analyse with you who exactly you’re talking to, what they need and want, what influences them, what channels they use… Customer and user experience depend to a great extent on how you communicate at various points.
- Your reality:
We’ll help you to clarify exactly what your goals are, and your added value, your identity, your main messages… We’ll also analyse all the practical factors that may condition your communication (resources, calendar, internal policies, competencies, etc.).
Once all the key determinants are clear, we’ll help you to decide what actions to carry out, and how. We are always well aware that:
- You don’t want unattainable ideals. Everything we recommend needs to take into account your reality.
- All actions need to be framed within your communication strategy, and your communication strategy needs to go hand in hand with your business strategy. It is the only way to make sure that your message comes through coherently and efficiently across the different channels.
- A communication strategy can be a brief document, but it needs to be complete and clear.
- Efficient communication requires efficient processes. We help you to establish work processes that allow you to communicate well in different contexts.
Global support in communication: internal, external, oral and written
In any organization, oral, written, external and internal communication interweave in ways that have an impact at many levels.
The way you answer the phone or attend a client can be as important as your company´s website. Using the wrong words for an e-mail or not leading a meeting appropriately may cancel the effect of a perfect leaflet.
We will assess and help you so that you can:
- Improve your customers’ and users’ experience at the various points where they interact with your organization
- Achieve coherent communication by working on the style and the messages across different communication channels.
- Improve the work processes that affect your communication results.
- Become more competent in written and oral communication with your customers, providers and colleagues.
We complete our consultancy actions with training in various communication topics.
- Communicate more efficiently
- Improve your customers' and users' experience
- Clarify your goals, added value and key messages
- Improve content that doesn't quite work
- Have a realistic communication strategy and plan
- Improve your written/oral communication skills
- Solve other communications problems
- We'll commit to a careful and thoughtful communication that satisfies the users because it takes their needs into accounts. And because it's clear and honest.
- We'll need to know about your business goals to be able to work strategically on your communication.
- We'll give a lot of importance to the processes, because they have a big impact on the results.
- If needed, we'll find and coordinate specialized professionals that can bring in value to the project.
- We'll engage 100% with your project, whether it is small, big, constant or one-time.